Accessibility and Utilization of Reference Resources and Services by Students in Colleges of Education in Anambra and Enugu States of Nigeria

Abstract

This study investigated accessibility and utilization of reference and information resources and services by students in four Colleges of Education libraries in Anambra and Enugu States. Seven research questions were formulated to guide the study. The specific objectives are t identify the types of reference and information services and resources available to students, find out the extent the students use the various bibliographic tools in their search for information, determine the extent of accessibility of reference and information services and resources, determine the purpose for the utilization of information services and resources by students, find the extent of utilization of reference and information services and resources by students, identify the factors hindering effective access and use of reference services and resources by students, to propound strategies for enhancing student’s access to and utilization of reference and information services and resources Data relevant to the study were collected using questionnaire and observation checklist. The population of 1674 registered students and librarians was sampled using proportionate stratified random sampling technique which brought the sample respondents to 670. Two questionnaires were used: one for registered students and one for the librarians titled “Accessibility and Utilization of Reference and Information Services and Resources Questionnaire for students (AURISRSQ) and “Accessibility and Utilization of Reference and Information Services and Resources Questionnaire for librarians (AURISRLQ) face validation of instrument was undertaken by three renowned researchers in library and information science (AURISQ). Instrument was administered by the researcher and trained assistant. Descriptive statistical analysis was used where responses were tabulated and analysed using tables, percentages and frequencies to answer research questions. Major findings revealed that apart from the fact that most of the information resources and services available were not adequate, they were not highly accessible and utilized. Most of the bibliographic tools were not in use as adequate library orientation are not offered to the students. The findings also revealed that the information resources were utilized for examination, research and recreation. Respondents said that they were not satisfied with the accessibility and utilization of information resources. The problems hindering the effectiveness of accessibility and utilization were lack of current information materials, lack of library orientation given to students, the absence of conducive reading environment, non-friendliness of the library staff incessant power supply, and lack of funds. Strategies proffered were procurement of current information resources, library orientation, proper organization of information resources, friendliness of the library staff and conducive reading environment. Based on the findings, the researcher recommended that government should provide funds in order to procure current information resources. Library staff should be approachable as well as having good relationship with the clients. In order to ensure accessibility and utilization of information resources and services, user education should be imbibed in the curriculum or be taught from time to time.