An Appraisal of Open System Business Policy Models in the Management of Mission Hospitals in South South Nigeria

Abstract

The purpose of this research is to analyse the appraisal of open system business policy model in the management of mission hospitals in the South South Nigeria, the study was motivated by the need to give possible strategies and solution through the use of open system business policy model in the management of mission hospitals in the South South Nigeria. The population of the study was 732 staff of the 10 selected mission hospitals in Edo State, Delta State, River State and Cross River State in south- south Nigeria. A sample size of 502 was determined from the population using Taro Yamane’s formula in conjunction with two-tail test. The hypotheses were tested using non parametric statistical technique which included: Friedman Chi-square and Z-test. The findings reveal that the reasons for failure in service delivery among mission hospitals in South South Nigeria are due to abortive business policies, increasing rate of changes in technology, unhealthy work environment and high bureaucratic difficulties (x2c = 496.660 > x2t= 7.815, df =3 p<0.05).There is a significant relationship between open system business policy model and the management of mission hospital in South South Nigeria (Zc= 372.422 > Zt= 1.96, a<0.05). That Open system model to large extents has assisted the mission hospitals in South South Nigeria to benefit from its environment through exchange of information, procurement of both input and economic resources, ability to adapt to changes in the environment and effective quality service to patients (Zc= 4.179 >Zt= 1.96, a<0.05). The appropriate means for improving quality of service to patient among mission hospitals in South South Nigeria are adaptation of suitable open system business policy model, enabling work environment, implementation of constant training programs and the presence of foreign professionals (expatriate) (x2c = 372.422 > x2t= 7.815, df =3 p<0.05). Environmental effect on quality service delivery to patients among mission hospitals in South South Nigeria are unstable Government policy, increasing rate of changes in technology, environmental conflict and poor innovation (Zc= 4.186 >Zt= 1.96, a<0.05) Based on the result of the study, the following recommendations were made: Hospital Organizations should adopt a suitable open system business policy model that will enable them interact properly with their environment for exchange of information and procurement of both input and economic resources. Hospital Management should continually implementing constant staff training programme to improve synergy and cooperation in work place Hospital Management should acquire the model equipment and foreign professionals (expatriate) which will be advantageous in the production of quality of service to patients. The study concludes that with appropriate implementation of suitable open system business policy models and proper environmental consideration there will be effective and improved service quality for patients among mission hospitals in South South Nigeria, environmental prediction and adaptation, effective and improved synergy, team spirit and cooperation in work place