Abstract:
The impact of Knowledge Management in the performance of commercial banks can be seen as an integrated approach to achieving organizational goals by placing particular focus on “knowledge”, now considered as the new factor for production. The transfer of knowledge is, in fact, the essence of knowledge management. This research work looked into the impact of knowledge management in performance of commercial activities of Guaranty Trust Bank Plc, how it harnesses the huge knowledge deposits residing in its tacit environment (the minds of her staff) to create a synergy which in-turn transforms the bank. The main source of data used in this research is both primary and secondary data. Secondary data consisted of data from already published materials such as; text books, journals, the internet, academic dissertations, workshop papers and annual reports. Primary data was collected through the means of questionnaires. This consists of data collected from the field survey. This source of data formed the basis of analysis in this study. The research established the importance of knowledge management practices within Guaranty Trust Bank Plc. It confirmed the support given to knowledge management by the top management of the bank. It also emphasized the benefits of knowledge management practice in the banking industry.
