Abstract:
This research work is aimed at finding the effect of training and development in banking operations. The purpose is to determine the relationship between the level of productivity and human resources training and development, discover the causes of high labour turnover in the banks especially commercial banks, determined whether the availability of training and development opportunities motivates staff of the banks.
In conducting the research, the researcher used oral interviews, questionnaires and personal observation to collect the necessary data required.
A sample of 198 employees out of the population of 1279 employees of First Bank of Nigeria Plc, East Banking Unit were studied.
The data collected were statistically analyzed by the use of X2 (chi-square). Upon the application of the statistically technique X2, it was discovered inter alia that: training and development opportunities motivate workers and reduce the rate of labor turnover: human resources training and development improve efficiency and productivity; the benefits of training and development justify the high cost implications associated with it; despite the fact that substantial number of banks’ employees have been trained, their performance still need to be improved upon for efficient and effective service delivery.
Based on the above findings, the following recommendations were made:
Banks should ensure that their training and development programmes are well structured and planned; equal opportunity for training and development should be given to every member of staff at all level; a good organizational; climate and learning system should be created by banks; managers should ensure that instructors recommendations on trainees are implemented; training programmed should be supported with adequate job rotation and assignment; training programmed should be structured to cover more practical aspects of banking services, banks should ensure regular training for trainees to enable them update their knowledge; trainers should be equipped with materials that is compatible with the present economic social and technological environment.
The researcher also recommends that banks should keep this research work and refer to tit whenever a training and development programme is being designed.
The idea of dumping research works in the archives without any meaningful use of them is ill-conceived.
