Abstract:
This research work is a study on how to re-engineer ailing Nigeria Telecommunications Limited (NITEL) through organizational development process. The study has some of the following as the objectives: To match the characteristic problem-solving qualities of organizational development in order to re-engineer the activities of Nigerian Telecommunications Limited. To identify the factors which make organization development the most appropriate management technique to use in re-engineering the activities of NITEL. To show how the flexible and adaptable nature of organization development can meet the necessary requirements for re-engineering. The researcher used both primary and secondary data to achieve the comprehensiveness of the study. To determine the sample size of the study, the researcher used the Bourley’s rule and formula to test for hypotheses. Chi-square (X2) statistical technique was employed. The key findings, recommendation and conclusion of the study shows that the organization development process is more flexible and adaptable to changing business environment than the bureaucratic power structure. The researcher therefore recommends in conclusion that NITEL by changing its work methods and organization may be more productive and efficient in the business of telecommunication.
