Abstract:
The topic of this project is total Management in the banking industry, A case study of Zenith and Diamond Bank of Nigeria Plc.) The major objective is to enquire into problems encountered in the provision of goods and services to customers in commercial banks with focus on Zenith Bank of Nigeria Plc and Diamond Bank or Nigeria Plc and to determine specifically the impact of the introduction of TOM on the services of Zenith Bank of Nigeria Plc and Diamond Bank of Nigerian Plc to the banking public. instrument ( data collections questionnaires and research questions, which Iorned the course of primary data. while materials from various published articles, textbooks, journals and newspapers formed the secondary data.The method of analyisis the Use of table ,percentage and chi-square. The major finding or the research is that problems encountered in the provision or services in Zenith Bunk Nigeria Plc includes finance. manpower among others, Likewise. In the study Diamond Bank of Nigeria Plc recommended that subordinates and employees be given opportunity to participate in decisions, The study concluded that there is a bright prospect tor the use of TOM in the banking industry.
