Abstract:
Unpublished project submitted to the Department of Management, University of Nigeria. Nsukka
This study assessed the use or bcnchmarking as a tool for effective organizational performance. As a result of the increase in the taste of consumcrs or users of products which as made these customers to look for or demand for high quality products, most organizations that engage in the production of goods to seck ways and means through which they will he able to meet with thc expectations of their customers. And, in the present times, bcnchmarking has served this purpose. benchmarking. is an ongoing, systematic process that seeks to identity and understand the best practices of others and customize such practice to one's own setting. Unlike other quality improvement approaches, which focus on intcrna] procedures.benchmarking adds a new dimension by looking outside the orgnuizatiun I'ornew ideas that can be imported and modified to improve organizationalperformance. In the present times, a number of organizations that involvethemselves in bcnchmarking are reaping the rewards.To carry out this study, both primary and secondary dat,\ wereextensively made use of'. Three aluminum fittings fabricating organiz.uion«were selected for the purpose of this study. Copies of questionnaire wereUNIVERSITY OF NIGERIA NSUKKAI' 1I'st"I'ed 1)\1 the researcher to these selected oruaniz.uions so as to uathcr all11l1 '"' -' '- 'data.The data coll ected II-<)m the organizations were presented andlnalyzed using tab les and simple percentage,A lot of findings were made in the course 0 I'this study, and one 0 I'them \\,I Sthat the major areas in which the organizations understudy benchmarkinclude - the products or other organizations, the production process. (Il\(lthe services or other organizations, Several recommendations were made bythe researcher among which was that - for the l~let that bcnchmarking is animportant busincss ski11 that supports quaIity excellence. husi(lessorganizations (especially those in aluminurn business) should locus their resources on identifying and dep loying best practices, as well as other quality improvement strateg ies, such as defect reduction and error removal in order to produce and deliver quality products to their customers,For a successful study to be carried out, this research work was divided into fi ve chapters, and eac h or the chapters was well treated in themain text
