Effect of Information And Communication Technology on the Performance Of Human Resource In Selected Commercial Banks In Enugu State, Nigeria

Abstract

Information and Communication Technology (ICT) has become an indispensible part of contemporary world while human resource management globally has equally being affected in c number of ways through its adoption and application. Information and communication technology is expected to improve the performance of Human Resource Management (HRM) by shifting its focus from administration or personnel management to strategic HRM. HR professionals are rather involved in complete transformation of HR processes with the use 01 latest technology. The use of ICT in HR is likely to reduce cost, achieve effectiveness, and improve HR practices and HR performance. Keeping these facts in mind, the present study has been undertaken. The study therefore sought to determine the effect of ICT on ~ 'IH performance within the bank. Ascertain the extent of correlation between ICT tools and HR fun ct ion s within the bank. Rationalize the use of ICT for improving and providing solutions to specific problems of HR practices within the bank. Identify the factors that influence the effectiveness of ICT on HRM practices within the bank. The methodology adopted in carrying out the research work was the survey design purposive sampling technique used in selecting 2 Commercial Banks in Enugu Urban. The Commercial Banks that were selected includes: Diamond Bank Plc and Guaranty Trust Bank Plc. A sample size of 60 respondents was randomly selected from the population pool. The data collection was by oral interview and by questionnaire structured in four point point likert scale. The result of the survey confirmed that there is a strong positive and significant effect of ICT on HR performance within the bank. That ICT tools are positively correlated t,() I•m function s within the bank. That there is significant relationship between ICT and improving IH~ practices within the bank. That socio-economic factors such as (level of education, economic development, and technological development), determine the effectiveness of ICT on HR practices within the bank. The study recommends the need for banks to invest more on ICT tools and to ensure that the HR departments are well equipped with the necessary ICT tools for increased HR performance. Organizations especially the bank should keep their ICT tools up-to-date for efficient and effect ive carrying out of HR functions. That bank should recognize key challenges that hinder responsiveness to the use of ICT for HR functions such as level of education of employees, economic and technological development of the country. That bank should endeavor to recruit and train qualified staff so as to be conversant with the use of ICT tools. Government should look into the "epileptic power supply" situation of the country and try to SO I VE~ it because these ICT tools require constant electric power supply. We conclude from the study that leT has a positive and significant effect on the performance of HR in the selected Cornrnerclal Banks, although there are some challenges which these banks face that hinders the effectiveness of leT on HR practices, which are level of education, economic development, and technological development