Managing the Impact of Corruption on Quality Service Delivery in the Nigerian Public Sector Organizations

Abstract

This project focused on ‘managing the impact of corruption on quality service delivery in the Nigerian public sector organizations’. During the course of the research work some objectives were heave to; identify the course of corruption in public sector organizations, identify the types of corruption prevalent in public sector organizations, determine the role of independent corrupt practice commission (ICPC) on corruption etc. Related literatures were reviewed to give the researcher an insight to the work of others in the areas of study. The study used both primary and secondary sources of data collection. Statistical tools as frequency distribution, tables, percentages, and chi-square (X2) were used in the analysis of data and test of hypotheses. The research among others made the following findings through the hypotheses that; Poor reward system and poor leadership were the causes of corruption in public sector organizations ( X2c = 119.14> X2t = 9.488,α =.05). Embezzlement, bribery and favoritism were prevalent types of corruption in public sector organizations. (X2c = 230.27> X2t = 9.488 α= .05). Independent Corrupt Practice Commission (ICPC) prevented gratification and abuse of office in public sector organizations in Nigeria (X2c = 36.92 > X2t = 9.488 α=.05). Corruption has significant negative impact on productivity and service delivery in public sector organizations ( X2c = 130.71 > X2t = 9.488 α= .05). In conclusion, it is discovered that poor reward system and poor leadership are the causes of corruption in the public sector organizations. Embezzlement, bribery and favoritism are prevalent types of corruption in the public sector organizations and the Independent Corrupt Practice Commission (ICPC) prevents gratification and abuse of office in public sector organizations in Nigeria. Corruption has significant negative impact on productivity and service delivery in public sector organizations. The research made the following recommendations based on statement of the problem that; the poor reward system and poor leadership which has been the causes of corruption in sector organization should be adequately scrutinized through public frameworks that could restructure incentive scheme and leadership qualities for corrupt free public sector organizations. Embezzlement, bribery and favoritism that have been prevalent types of corruption in public sector Organizations should be reversed through relevant laws and punishment for public officers found guilty on such offences in public sectors organization. Independent corrupt practice commission (ICPC) as government agency charged with prevention of gratification and abuse of office in public sector organizations in Nigeria should be regularly given desired training and development that will make them competent as well as compete with global best practice/standards.