Abstract:
Since academic library users have varying needs, it is the responsibility of the library staff to know the needs and expectations and strive to meet them. This study was conducted to find out user satisfaction with services and resources at the Chukwuemeka Odumegwu Ojukwu University Teaching Hospital (COOUTH) Library Anambra State. A descriptive survey design was adopted for the study. Questionnaire was the instrument used for data collection. The target population was 2000 medical students who patronize the library. The entire total sample for the study was 50. Thus availability sampling technique was adopted for the study which means that users who were available at the time the research was carried out were asked to respond to the questionnaire after explaining to them the purpose for the study. There was a high response rate and copies of the filled questionnaire were retrieved right on the spot. Data was analyzed using frequency tables and mean. Results of the study revealed that the users are satisfied with the available information resources in the
COOUTH library, the students are satisfied with majority of the services rendered by the library and lastly, the respondents are satisfied with staff attitude towards service delivery of COOUTH library. This study recommended that there should be adequate subscription of e-books, e-journals, and databases by COOUTH library. The incumbent managers of COOUTH library should introduce other library services like inter-library loan, and selective dissemination of information. Finally, library staff should always be motivated and trained adequately so as to encourage them to perform their primary duties.
